Our philosophy

"Everything is perfect"


That is what we really love reading in our reviews and guestbook, since it means our guests fully enjoyed the quality of rest, work or our special event.

To achieve this goal we submit the strictest quality tests.

As one of our valued guest (hereinafter “You”), our first priority is to offer You exceptional stays and experiences. Your full satisfaction and faith in Tourexp srl is essential to us. We recognize that privacy is part of Your expectations as a guest. Therefore, we have designed and implemented this Hotel Guest Privacy Policy which describes how Tourexp srl uses Your Personal Information.
You should read this Hotel Guest Privacy Policy carefully before providing us with any of Your “Personal Information” (hereinafter referred to as “PI”), i.e. any information collected and recorded in any format that identifies You personally, whether directly (e.g. name) or indirectly (e.g. phone number).
This Hotel Guest Privacy Policy is part of Tourexp srl’s terms and conditions governing our hotel services. By accepting said terms and conditions, You expressly consent to this Hotel Guest Privacy Policy. Tourexp srl may use Your PI for marketing purposes. If required by applicable law, You will be requested to give Your prior express consent to receive such marketing materials.
a. Transparency: when collecting and processing Your PI, we will provide You with relevant information and notice, for what purposes and who are the recipients.
b. Legitimacy: we will collect and process Your PI only for the purposes which are mentioned to You in this Hotel Guest Privacy Policy.
c. Relevance & Accuracy: we will only collect PI which is necessary for the purposes of the data processing as set out in this Hotel Guest Privacy Policy. We will take all reasonable measures to ensure You that the PI that we have stored is accurate and up to date.
d. Storage: we will keep Your PI for the period necessary for the purposes of the data processing as set out in this Hotel Guest Privacy Policy and in accordance with local law requirements.
e. Access, Rectification and Objection: : we offer You ways to access, modify, correct or delete Your PI. You also have the opportunity to object to the processing of Your PI for marketing purposes. Please see contact details below.
f. Confidentiality & Security: we will implement reasonable technical and organisational measures to protect Your PI against accidental or unlawful alteration or loss, or from unauthorized use, disclosure or access.
This Hotel Guest Privacy Policy is applicable to any kind of treatment performed by Mercure Hotel Villa Romanazzi Carducci and to the website www.villaromanazzi.it .
As a Tourexp srl ’s guest, You may be asked, at various times, to provide PI about Yourself and Your family members, such as:
◦ Contact information, e.g. name, telephone numbers, e-mail addresses, postal addresses, etc;
◦ Other personal details: date of birth; nationality,
◦ Children Information: name, birth date and age;
◦ Credit card details (only in transactional related system)
◦ Membership card numbers of any Accor S.A. (our franchisor) loyalty program or any membership number of frequent flyer or any other partner You are registered with;
◦ Your dates of arrival and departure/visit from our hotels;
◦ Your preferences and interests, e.g. smoking or non-smoking room, preferred location of Your room (low floor, high floor, etc.), type of bed, preferred newspaper, sports and cultural interests;
◦ Any questions/comments You may have during or after Your stay in one of our hotels.
We do not knowingly collect PI from children under the age of 18, except name, date of birth and nationality as provided directly by an adult on their behalf or with adult’s permission. Please make sure that Your children do not provide us with any PI without Your permission, e.g. online. If You believe Your child has submitted PI to us, please contact us so that we can delete such PI.
Generally, we do not knowingly collect sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health or sex life details.
In addition, depending on the applicable law, other data than those listed above may also be considered as sensitive data: credit card number, leisure habits, personal activities and hobbies, cultural habits, smoker/ non-smoker status, etc. However, we may need to collect such data which may be considered as sensitive, to satisfy Your request or provide You with specific services such as specific diet or any disability access facilities. In such case, if required by applicable law, we will ask You to expressly consent that we collect and process such sensitive information.
PI may be collected in certain circumstances including without limitation as follows:
a. Hospitality activities such as :
◦ Booking of an hotel room;
◦ Check in and check out;
◦ Consumption during a stay in an hotel as tracked through room charges;
◦ Claims, requests and/or disputes.
b. Participation in marketing programs:
◦ Registering with loyalty programs;
◦ Contribution to guests surveys and/or comments (e.g. “Guest Satisfaction Survey”, “Contact us”; “Guests comments”; “Satisfait ou invité”);
◦ Contests;
◦ Subscription to newsletters, to receive e-mail offers or promotions.
c. Provision of information by third party service providers:
◦ Tour operators, travel agencies, GDS reservation systems, others, ...
d. Internet activities:
◦ Connection to www.villaromanazzi.it (IP address);
◦ Fill in of an online collection form (e.g. online bookings, questionnaire, etc.).
We use Your PI for the following purposes:
a. To manage Your reservation and booking:
◦ To book and reserve hotel rooms and requested accommodation;
◦ To establish and maintain business records and comply with accounting requirements;
◦ For back office processing; including managing a list of undesirable guests, further to a non-payment, or to improper behaviour, etc.
b. To manage Your stay at the hotel:
◦ To track consumption (telephone, bar, Internet, pay TV…);
◦ To access rooms.
c. To improve our hospitality services, including:
◦ To process Your PI in our clients relationship management program;
◦ To better understand Your needs and requests;
◦ To tailor our products and services to better suit Your desires.
d. To send You newsletters, promotions and marketing material or contact you about tourism, hospitality or services, hotel promotions. You can choose to unsubscribe from our Email Newsletters service by clicking a link in one of our email newsletters.
e. To improve our services, including:
◦ To conduct surveys and analyze guests’ questionnaires and comments and activity patterns
◦ To manage guests’ complaints.
◦ To let you benefit from our loyalty program
f. To secure and improve Your use of our Internet website, including:
◦ To improve website navigation and;
◦ To implement security and fraud prevention means.
g. To comply with local regulations (e.g. retention of business or accounting documents).
a. We may share Your PI with any entity authorized individuals who need to access Your PI to provide You with the requested services or in the context of an action as a consequence of You providing such PI:
◦ Hotel Staff;
◦ Reservation Staff using Tourexp srl ’s reservation tools;
◦ Information Technology, commercial partnership and marketing departments;
◦ Medical services, if any;
◦ Legal Department, if necessary; and
◦ Any relevant individuals of Tourexp srl entities for specific categories of data.
b. External service providers and partners: we may share Your PI with third parties for providing You with the requested services and improving Your stay with us:
◦ Third party service providers: IT subcontractors, international call centers, banks, credit card providers; outside counsels, mailing service providers, printing companies;
◦ Commercial Partners.
c. Local authorities – internal investigations: we may also share information with local authorities if required by local law or as part of internal investigations in compliance with local regulations.
We may transfer for the purposes set forth in Article 7 of this Hotel Guest Privacy Policy Your PI to recipients, internal or external, which may be located in countries with different levels of PI protection.
Therefore, in addition to the implementation of the present Hotel Guest Privacy Policy, Tourexp srl implements appropriate measures, including contractual clauses, to secure transfer of Your PI to any external recipient located in a country with a level of protection different from the one existing in the country in which the PI is collected.
Tourexp srl takes appropriate technical and organisational measures, in accordance with local law requirements, to protect Your PI against accidental or unlawful destruction or accidental loss, alteration, unauthorized disclosure or access. To this end, we have implemented technical measures such as firewalls and organisational measures such as a login/efficient password system, physical protection, etc.
You may have to enter Your credit card details to complete Your reservations; in such event, Tourexp srl uses Secure Socket Layer (SSL) technology to encrypt such PI.
This policy does not concern the access to the websites of any third parties and Tourexp srl is considered not to be responsible for the policy of those websites or for PI use.
We will store Your PI only for the time necessary for the purposes stated in this Hotel Guest Privacy Policy, or as permitted by the applicable law.
You have the right to access, modify or delete Your PI. You can also object to the processing of Your PI as described in this Hotel Guest Privacy Policy provided that You have legitimate reasons in compliance with applicable law. However, please note that if You object, we may in certain circumstances be unable to provide You with the service requested.
If You wish to exercise Your rights on Your PI held by a specific hotel, then You must contact the hotel directly. Our contacts are listed in “Contacts” section.of our website.
We may amend this Hotel Guest Privacy Policy from time to time as indicated below. Therefore, we invite You to read this Hotel Guest Privacy Policy regularly and in any event when making a reservation in one of our Hotels. This Hotel Guest Privacy Policy was last updated on.